Last Updated: July 2026
At Gliderix, we stand behind the quality and reliability of our products. Every mobility scooter is built to provide dependable performance and peace of mind. This Warranty Policy outlines the coverage provided with your purchase.
2-Year Limited Warranty
Every new Gliderix mobility scooter includes a 2-Year Limited Warranty from the date of delivery against defects in materials and workmanship under normal residential use.
If a manufacturing defect is confirmed during the warranty period, Gliderix will, at its discretion:
- Repair the defective product or component
- Replace the defective part or product
- Provide an equivalent replacement if the original product is no longer available
What's Covered
This warranty covers manufacturing defects affecting:
- Frame and chassis
- Electric motor
- Battery (performance and manufacturing defects)
- Electronic control system
- Battery charger
- Wiring and electrical components
- Factory-installed lighting
- Factory-installed controls
Coverage applies only when the product has been used according to the instructions provided by Gliderix.
What's Not Covered
This warranty does not cover:
- Normal wear and tear
- Cosmetic damage (scratches, dents, fading, etc.)
- Damage caused by accidents, abuse, misuse, or neglect
- Improper assembly or installation
- Unauthorized repairs or modifications
- Water damage, flooding, or fire
- Damage caused by improper storage
- Commercial or rental use
- Consumable items such as tires, inner tubes, grips, and upholstery damaged through normal use
Battery Warranty
The battery is covered under this warranty against manufacturing defects during the warranty period.
Battery capacity will naturally decrease over time due to normal use and charging cycles. This gradual reduction in performance is considered normal wear and is not covered under warranty.
For the best battery life, follow the charging and storage instructions provided with your scooter.
How to Make a Warranty Claim
To request warranty service, please contact our Customer Support team with:
- Your order number
- Full name
- Description of the issue
- Photos or videos showing the problem (if applicable)
Our technical team may request additional information to help diagnose the issue.
Warranty Service Process
Once your claim is reviewed, Gliderix may:
- Troubleshoot the issue remotely
- Send replacement parts with installation instructions
- Repair the product
- Replace the product if repair is not practical
The solution provided will depend on the nature of the issue and product availability.
Shipping for Warranty Claims
If a warranty claim is approved due to a manufacturing defect, Gliderix will cover the cost of shipping replacement parts or products where required.
If inspection determines that the issue is not covered by this warranty, repair or shipping costs may be the responsibility of the customer.
Warranty Limitations
This warranty:
- Applies only to the original purchaser
- Is non-transferable
- Applies only to products purchased through www.gliderix.com or an authorized Gliderix retailer
- Does not extend or renew after replacement parts or products are provided
Limitation of Liability
To the fullest extent permitted by law, Gliderix's responsibility under this warranty is limited to the repair or replacement of the defective product or component.
Gliderix shall not be liable for indirect, incidental, or consequential damages resulting from the use or inability to use the product.
Nothing in this policy limits rights that cannot legally be excluded under applicable consumer protection laws.
Contact Us
If you have any questions about this Warranty Policy or need assistance with a warranty claim, please contact our Customer Support team.
Gliderix
🌐 Website: www.gliderix.com
📧 Email: support@gliderix.com
📞 Phone: +1 (727) 555-4821
📍 Business Address:
7901 4th St N, Suite 300
St. Petersburg, FL 33702
United States
Our Promise
At Gliderix, we are committed to delivering mobility products you can rely on. Our warranty reflects our confidence in the quality of our scooters and our dedication to providing outstanding customer support before, during, and long after your purchase.